Welcome to Poker Nation!

Customer Service

 

Shipping & Delivery

Poker Nation ships in-stock products within 24-48 hours of when we receive your order. Your order will be carefully packaged and shipped using the shipping method and speed requested.  Please note that while we do our best to keep inventory levels up to date, we may forced to cancel all or part of your order and refund your money if an ordered item is found to be out of stock or discontinued.  We apologize in advance for any inconvenience this may cause; unfortunately, these things happen.

 

Privacy & Security

We take your privacy seriously!  We will NEVER make available our customers' names or email addresses to third parties of any kind.  All payments are handled through PayPal, the industry leader in online payment processing with an excellent reputation for security.  Absolutely NO credit card information will be shared with this website.

 

Returns & Replacements

We will gladly accept a product return if you are unsatisfied with your purchase.  Your satisfaction is our #1 priority!  In order to process any product returns, requests need to made within 7 days of receiving your order.  Unopened products may be returned for credit towards other purchases or refunds processed in the original purchase method.  Please note the following exceptions to this return policy:  Closeout items, opened poker chips, customized poker chips of any kind, used products are not eligible for return.  Due to our inability to resell opened DVDs, Copag or Kem cards, they are not eligible for return. ALL returned items are subject to inspection for damage before a refund is issued. Product must be in new usable condition. Furthermore, we are not able to accept returns on the following types of products:

  • ** ANY ITEM THAT HAS BEEN USED**
  • Modular Wheelchair Ramps
  • Photography items (due to many abusing this privilege, use and return)
  • Hitch adapter and extensions that have been installed.
  • XTC Poles
  • Generators
  • Fuel Pumps
  • Tattoo Kits
  • Pet Products
  • Golf Tents
  • Fitness/Dance Poles
  • Clearance Items- (Clearance items are clearly advertised as " clearance items" or "as is", so you know before you buy.

Due to our extremely competitive, low-margin pricing structure, products returned without exchange will result in a necessary 15% restocking fee.  We sincerely apologize for any inconvenience this may cause.

Defective or incorrectly shipped items (such as receiving a product you did not order, or items missing from your shipment) may be exchanged for similar items or a refund may be processed for the full sales amount of the product less any shipping costs.  Shipping costs are absorbed by third party shipping services and, therefore, cannot be refunded.  Our product defect and shipping error rates are very low and we sincerely apologize for the customers that experience these rare occurrences.

Products damaged during shipping will be replaced.  This is a time sensitive issue so please notify us of any shipping damage immediately (within 7 days of receipt of the item) and do not dispose of the packaging.  Once we are notified, a claim will be placed with the corresponding shipping company.  Once the claim has been resolved, the damaged product will need to be sent back.  The replacement product will then be returned.

 

Payment, Pricing & Promotions

Poker Nation will process and ship a placed order when payment is received in full.  We aggressively price our products and strive to offer the lowest prices online.  If at any time you find one of our products for a lower price elsewhere, please let us know!  We can be contacted using the link on lower portion of our home page and will address the situation promptly.  Please sign up for our newsletter if you'd like to receive information about new products and promotions we will be offering.

 

Thank you for visiting our store!